Job Description

Hi,

Our client is seeking an experienced professional with the skill set outlined below. If you are interested in this opportunity, please review the job description and share your updated resume along with your contact details.

AVaaS Delivery Manager (Audio Visual as a Service)

Location: Boston, MA
Duration: 6 Months

Must-Have Skills

• AVaaS (Audio Visual as a Service) Delivery
• Managed Services Delivery
• Program/Project Management
• Transition Management
• SLA/KPI Management
• Vendor & OEM Management
• Governance & Reporting
• Financial/Budget Management
• Executive Stakeholder Management
• Risk & Escalation Management

Good-to-Have Skills

• Enterprise AV Solutions
• Global Service Delivery
• Event & Studio Operations
• VIP/Executive Support
• IT Service Management (ITSM)
• ServiceNow
• Change & Release Management
• Compliance & Security Governance

Key Responsibilities

• Lead end-to-end AVaaS program delivery, from solution design through transition to steady-state operations.
• Own SLA, KPI, service quality, and financial performance.
• Plan and execute service transitions while managing risks and dependencies.
• Coordinate with OEMs, vendors, and global delivery teams.
• Provide governance, reporting, and executive-level communication.
• Ensure compliance with AV standards, security policies, and organizational requirements.
• Manage vendor performance and transition risks.
• Oversee event support, studio operations, and VIP executive support services.
• Drive continuous service improvements and operational excellence.

Top 5 Mandatory Skills

1. AVaaS / Enterprise AV Managed Services
2. Program & Service Delivery Management
3. SLA/KPI & Operational Governance
4. Vendor/OEM Management
5. Executive Stakeholder Management

Preferred Certifications

• PMP
• PRINCE2
• ITIL Foundation or ITIL Intermediate

Ideal Candidate Profile

The ideal candidate has 8-15+ years of experience managing enterprise AV managed services or AVaaS programs, with proven expertise in global service delivery, transition management, vendor governance, SLA/KPI ownership, and executive stakeholder management. Candidates with PMP and/or ITIL certification and experience supporting enterprise AV, conferencing, event, or collaboration services are especially strong fits.

Thanks & Regards,

rupesh@themesoft.com

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