The Role
Responsible for daily administration of Regional Market Credits & Fees including interpreting contractual documents, analyzing group level billing and remittance, calculation of various types of credits, requesting payment and communication with Sales/Service partners.
Key Responsibilities
Advanced level subject matter expert who exercises discretion and independent judgment in the work completed
Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.
Provides technical expertise to management for decision making by participating in operational analyses and studies.
Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers
Handles escalated calls/cases from other teams.
Participate on calls/meetings to explain process/procedures and resolve issues.
Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.
Performs other related duties as assigned or required.
Required Qualifications
1-2 years of business experience working in a professional environment
Proficient Excel skills.
Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.
Ability to handle pressure situations (internal and external) with professionalism and tack.
Ability to work independently and in a team environment.
Preferred Qualifications
Maintains extensive knowledge of the administrative systems
College degree and/or 3-5 years related business experience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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