The Role
Responsible for daily administration of Regional Market Credits & Fees including interpreting contractual documents, analyzing group level billing and remittance, calculation of various types of credits, requesting payment and communication with Sales/Service partners.
Key Responsibilities
Advanced level subject matter expert who exercises discretion and independent judgment in the work completed
Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.
Provides technical expertise to management for decision making by participating in operational analyses and studies.
Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers
Handles escalated calls/cases from other teams.
Participate on calls/meetings to explain process/procedures and resolve issues.
Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.
Performs other related duties as assigned or required.
Required Qualifications
1-2 years of business experience working in a professional environment
Proficient Excel skills.
Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.
Ability to handle pressure situations (internal and external) with professionalism and tack.
Ability to work independently and in a team environment.
Preferred Qualifications
Maintains extensive knowledge of the administrative systems
College degree and/or 3-5 years related business experience
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Title: Research TechnicianOngoing project year over year; no tenure.Training ScheduleTraining is up to 3 months. This is usually 3 days a week onsite from 6:30am - 3:00pm. Once they complete training, the working hours will fluctuate from 0 hours a week up to 40 hours a...
...Japanese-English Bilingual Interpreter & Administrative Assistant Location: Cullman, AL Salary range: $50K - $55K DOE FLSA Status: Non-Exempt Position Summary: They are seeking a highly motivated and detail-oriented Japanese-English Bilingual Interpreter...
...transformational impact on science.Join the Seattle Hub for Synthetic Biology (SeaHub), an initiative at the intersection of academic... ...Bioengineering, or related field; or equivalent combination of degree and experience~3 years post-doctoral experiencePreferred...
...inpatientenvironment? Our experienced team at Missouri Baptist Medical Center is growing and is seeking a specialist to support our... ...as appropriate. Participates in professional development and research activities. Contributes to performance improvement, clinical...
Unleash the healing power of creativity from anywhere. Mentalzon.com is seeking innovative and qualified Art Therapists (ATR, ATR-BC) to provide engaging remote art therapy services through our dedicated platform. If you are passionate about utilizing the creative process...