Job Description

Principal Experience Designer ROCGJP00041162

• Hourly pay: $80-$100/hr
• Worksite: Leading biotechnology company (San Francisco, CA 94080 - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 12 Month Assignment

A leading biotechnology company is seeking a Principal Experience Designer to lead UX/UI and customer experience strategy for enterprise digital products that enhance patient and customer engagement. This role serves as a strategic individual contributor responsible for shaping product vision, driving innovation, mentoring designers, and partnering with cross-functional stakeholders to deliver human-centered, compliant, and business-driven digital experiences.

Principal Experience Designer Responsibilities:

• Lead the strategy, vision, and execution of UX/UI and customer experience initiatives by defining design standards, developing product roadmaps, driving innovation, and ensuring digital solutions align with business objectives, user needs, and industry best practices.
• Partner with business leaders, product managers, analytics, engineering, global teams, and cross-functional stakeholders to define target users, prioritize features, align product strategies, resolve competing priorities, and deliver impactful customer experiences.
• Drive product planning and execution by developing business cases, defining requirements, supporting funding initiatives, measuring product performance, incorporating stakeholder feedback, and ensuring successful delivery throughout the product lifecycle.
• Promote user-centered design by leveraging research, analytics, experimentation, and optimization while collaborating with Legal, Compliance, Privacy, and technical teams to deliver scalable, compliant, and high-quality digital products.
• Mentor and coach designers, foster design excellence and innovation, promote UX/UI best practices across the organization, and help cultivate a collaborative, high-performing design culture.

Principal Experience Designer Qualifications:

• 10+ years of professional experience.
• 7 years in UX design, product design, experience design, customer experience, or a related field.
• Bachelor's degree in Business, Marketing, Technology, Science, Operations, Design, Human-Computer Interaction, or a related field.
• An advanced degree (MBA or related graduate degree) is preferred.
• Experience owning the full product lifecycle, including product vision, roadmap development, execution, stakeholder alignment, adoption, and business impact measurement.
• Strong expertise in UX/UI design, customer experience strategy, human-centered design, digital product development, and design thinking methodologies.
• Experience collaborating with cross-functional teams, including Product Management, Engineering, Analytics, Marketing, Legal, Compliance, Privacy, and executive stakeholders.
• Strong communication, presentation, stakeholder management, strategic thinking, and problem-solving skills with the ability to influence leadership and drive organizational change.
• Experience working within Agile environments and applying Agile best practices to product development.
• Experience in healthcare, pharmaceutical, or other highly regulated industries is preferred.
• Experience with workflow tools, automation platforms, and compliance frameworks is preferred.
• Experience building and maintaining enterprise design systems is preferred.

Shift:

• Onsite: 3 days onsite and 2 remote.

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