Job Description

Join our Coach Talent Community to express interest in future coach role openings as well as to receive communication from Headspace (formerly Ginger) to stay up to date on new initiatives, webinars, job openings, and more! You can expect to hear from us about once a month in your inbox. In the meantime, check out this page to learn more about what it is like to be part of the Headspace care team.

Thank you in advance for providing your information. Though we are not currently interviewing for coaches, when a role becomes available this information can help us assess your background for future roles and fast track your application. 

As a part-time mental health coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Headspace Care coaching is delivered through text-based-chat and video within the Headspace app. In addition to coaching our members, you’ll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available. 

Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience. 

Important Notes:

• We provide 24/7 support to our members, this means coaches may be asked to work some holidays per year.
• We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
• We are unable to employ candidates residing outside of the US .  Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.
• Headspace also provides support to French or Spanish speaking members and has bilingual French/English and Spanish/English speaking coaches on it’s team. If you are interested in being a bilingual coach you will be required to provide text-based coaching to members in both languages, depending on member demand and scheduling. Although bilingual coaches are being hired to support the French Program or Spanish Program, due to high demand, they will be called on to provide regular coaching to our English- speaking general audience as well

Responsibilities

• Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. discovery sessions, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Collect information on risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

_ For Bilingual Mental Health Coaches Only: _ Headspace supports Spanish and French speaking members and has  bilingual Spanish or French and English speaking coaches on its team. This is a part-time, W2 role and will require bilingual coaches to provide video and text-based coaching to members in both Spanish or French and English, depending on member demand and scheduling. Although bilingual coaches are being hired to support the Spanish or French Program, due to high demand, they will be called on to provide regular coaching to our English speaking general audience as well.

About You

As a Headspace Coach, You–

• Excel at empathetic listening, building strong rapport through video and text-based chat, and providing compassionate support throughout the process of personal growth
• Have the ability to create a sense of warmth, openness, and calmness through video and text-based chat
• Have the ability to relate to others and connect quickly
• Work well within a team and demonstrate exceptional interpersonal skills with colleagues
• Are open to receiving and providing constructive feedback
• Are adaptable and comfortable with ambiguity, novel situations and change
• Are a strong critical and creative thinker
• Are comfortable and have demonstrated experience with using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Are a culturally responsive provider, open to and capable of working with diverse populations
• Shows resilience, remaining calm under pressure and an ability to multi-task when necessary

Required Education and Experience

• A minimum of two years of coaching experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor.
• Board Certified as an NBC-HWC, and/or ICF-ACC, ICF-PCC, ICF-MCC coach
• A minimum of two years relevant experience in the mental health industry
• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver video and text-based care, including working with multiple text/chats at once
• Fluency in Google Suite, Zoom
• Private, appropriately lit business environment to conduct video coaching sessions

Additional Requirements to Qualify as a Bilingual Mental Health Coach: As a Headspace Mental Health Coach who supports our Language Services Program, you are required to demonstrate proficiency in both video and text/chat across the following:

• Understand a wide range of longer and more demanding texts and be able to speak proficiently in a video based session 
• Can recognize and respond to implicit meaning in video or text/chat form
• Express ideas without too much searching for vocabulary or expressions
• Effectively use the language for social, coaching and  professional situations
• Create well-structured and detailed responses on complex topics

Preferred but not required

• MA degree in a psychology, social work, or counseling related field
• Bilingual
• Experience with triage and working within a team-based care model
• Have worked with a video and text-based platform providing care in the past

Privacy Statement

All member records are protected according to our Privacy Policy . Further, while employees and contractors of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how we will use the personal information you provide as part of the application process, please see: . 

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