Customer Service Representative Job at SGS Consulting, New York, NY

SDdjTFU3akFaR0lidFdDM0FMblFlSG41
  • SGS Consulting
  • New York, NY

Job Description

Job Responsibilities:

  • Serve as the first point of contact for customers via phone and email
  • Route inquiries appropriately and ensure prompt responses
  • Follow ISO9001 Customer Service Procedures and Work Instructions
  • Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Assist with warranty claim processing
  • Perform other duties as assigned by the Customer Service Manager

Skills:

  • Support sales
  • Handle inbound customer calls and assist with product questions
  • ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
  • Warranty claims processing

Education/Experience:

  • 1–3 years of experience in a customer service role
  • High school diploma required; Associate degree or some college coursework preferred
  • Proficiency with ERP-LX required

Job Tags

Similar Jobs

Summit Technologies, Inc.

Configuration & Change Manager - Managed Service Provider Support Job at Summit Technologies, Inc.

Configuration & Change ManagerRole SummaryThe Configuration & Change Manager establishes and enforces configuration management processes to control system changes throughout the lifecycle.Key Responsibilities~Develop and maintain Configuration Control Plans~Manage...

Trinity House Cafe

Cafe + Market Assistant Manager Job at Trinity House Cafe

 ...providing superior customer service.-Oversee efficient production of food, baked goods, drinks, and meals according to best practices....  ...chart. Keep equipment and tech running smoothly.-Assist Market Manager with pricing, product placement, inventory, and other gift... 

Turner & Townsend

Director- Aviation Construction Job at Turner & Townsend

 ...capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net...  ...growth.~ Ideal experience in hospitality, specifically aviation fit-out~ Demonstrates excellent presentation, verbal, written... 

Optimal Dispatch Service LLC

Owner-Operator CDL-A Drivers (Midwest Regional Lanes) Job at Optimal Dispatch Service LLC

 ...Industry/Category: Freight Operations Level: Experienced Position Overview:...  ...Midwest freight lanes require experienced owner-operators capable of maintaining reliable...  ...schedules. This role supports independent drivers by providing structured coordination... 

Confidential

CAD Designer Job at Confidential

 ...CAD Designer Seeking a detail-oriented CAD Designer with experience in ramp systems and accessibility solutions. This role is responsible for creating accurate, production-ready drawings using SolidWorks and AutoCAD, supporting both custom and standard ramp designs...