Job Description
PART-TIME STORE ASSISTANT MANAGER
WHO WE ARE
Claire’s has safely pierced over 110 million ears worldwide and operates under a
structured, step-by-step clinical piercing approach that prioritizes safety, sterility, and
informed guest education at every stage of the service.
Our Piercing Specialists complete structured certification and ongoing skill validation to
ensure every piercing is delivered with precision, consistency, and confidence —
especially for first-time and pediatric guests.
As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest
trends in accessories and professional piercing services to life through engaging retail
experiences that empower customers to be their most authentic selves.
OVERVIEW
As a Part-Time Store Assistant Manager, you are a sales-driven leader and certified
Piercing Specialist who plays a critical role in delivering safe, professional piercing services
while driving store performance during key shifts. You lead by example on the sales floor,
uphold Claire’s Clinical Piercing Standards, and ensure piercing services are executed
with precision, consistency, and care.
You reinforce selling behaviors, elevate piercing and retail performance, and support
operational excellence while fostering a positive, accountable team environment. Through
confident coaching and strong execution, you help your team deliver exceptional guest
experiences — from informed piercing consultations to trend-driven styling moments.
RESPONSIBILITIES
Piercing Excellence | Clinical Standards
- Deliver professional ear-piercing services in accordance with Claire’s Clinical
Piercing Standards and safety protocols.
- Follow all sterilization, hygiene, and infection-prevention procedures with precision
and consistency before, during, and after every service.
- Educate guests and guardians through informed consent, eligibility screening, and
clear aftercare instructions.
- Maintain certification requirements and complete ongoing piercing skill
development training.
Customer Experience | Brand Ambassador
- Inspire customers and teammates through confident brand storytelling.
- Consistently deliver friendly, engaging services that keep customers coming back
and build loyalty to the brand.
- Lead by example on the sales floor, demonstrating strong selling behaviors and
styling expertise.
- Address customer concerns with empathy and escalate appropriately when
needed.
- Contribute to meeting and/or exceeding all KPI goals and objectives for the store by
providing best-in-class service.
Sales Performance | Results
- Drive shift-level piercing and retail conversion, ensuring strong product attachment
and consistent service execution across the team.
- Coach associates in real time to improve consultation quality, attachment
behaviors, and overall selling eUectiveness.
- Support execution of promotions, campaigns, and sales-driving initiatives.
- Use product knowledge and trend awareness to influence purchasing decisions.
- Consistently meet or exceed all store sales, piercing, and conversion goals.
People | Team Leadership
- Build strong relationships with peers and contribute to a positive, inclusive, and
high-energy team culture.
- Reinforce selling standards, service expectations, and brand behaviors.
- Support the coaching and motivation of Sales Associates through real-time
feedback.
- Act as a role model for reliability, professionalism, and accountability.
Operations | Shift Leadership
- Open and close the store and manage cash handling accurately.
- Maintain visual merchandising standards and ensure stock areas are organized.
- Support shipment processing, inventory accuracy, and adherence to safety and loss
prevention practices.
- Maintain a clean, organized, and visually appealing store that reflects Claire’s brand
standards and creates a great shopping experience.
- Execute operational tasks and company initiatives as directed by store leadership.
ABOUT YOU
- Sales-Driven Mindset | Personal Responsibility: You thrive on meeting and
exceeding sales targets, always looking for ways to maximize opportunities – and
you take full ownership of results without excuses.
- Customer-Centric Approach | Integrity: You’re passionate about providing
exceptional service and creating memorable shopping experiences, and you lead
with integrity by consistently following through on your commitments to both
customers and your team.
- Retail & Leadership Experience | Decision Making: At least one year of retail
management experience preferred, with a proven ability to make timely, thoughtful
decisions that drive sales and support team success.
- Confidence in Piercing Services | Growth Mindset: You’re willing to become a
trained piercing specialist and provide expert guidance to customers, with a
curiosity and commitment to continuous learning and improvement.
- Strong Communication & Selling Skills | Intentional Communication: You know
how to engage customers, build relationships, and close the sale by communicating
with clarity and purpose to move the business forward.
- Team-Oriented Leader | Collaboration & Teamwork: You actively build trust, foster
an inclusive team culture, and know that winning and losing happen together.
- Ability to Work Independently | Decision Making: You’re self-motivated,
organized, and can make timely, confident decisions even when information is
incomplete.
PERKS AND BENEFITS
- Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee
Assistance Program, Life Insurance, HSA).
- Generous employee discount on Claire's products.
- Opportunities for advancement and career development.
- Fun and inclusive work environment with supportive teammates.
CANDIDATE JOURNEY
Upon submitting your application, you can expect an update within 5 days. If the hiring
manager wants to proceed with your application, the process will involve a face-to-face
interview in one of our stores. This will provide you with the opportunity to showcase your
passion for customer service, teamwork, and self-expression, while also giving us a chance
to get to know you better.
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and
we encourage applications from members of all underrepresented groups, including those
with disabilities. We will accommodate applicants' needs, upon request, throughout all the
stages of the recruitment process. Please inform us of the accommodation(s) that you may
require
JOB REQUIREMENTS
Experience & Skills
- Previous retail experience, with exposure to sales or leadership responsibilities
preferred.
- Strong customer service and selling skills.
- Ability to provide feedback and guidance to peers in a supportive way.
- Comfort operating POS systems and handling cash accurately.
Operational & Physical Requirements
- Ability to stand and move throughout the store for extended periods.
- Ability to lift, carry, and move merchandise (up to 25–75 lbs as required).
- Ability to bend, reach, stoop, and use ladders or step stools safely.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Additional Requirements
- Must become a certified Claire’s Piercing Specialist and perform piercings in strict
accordance with documented clinical, safety, and hygiene standards.
- Demonstrate controlled, standardized piercing technique with precision and
adherence to placement, sanitation, and safety protocols, maintaining professional
composure with pediatric and first-time guests.
- Strong verbal communication skills and a positive, team-oriented attitude.
- Commitment to upholding brand values, policies, and safety standards.
Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.
Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.
- Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.
Job Tags
Minimum wage, Full time, Part time, Work experience placement, Local area, Worldwide, Flexible hours, Shift work, Afternoon shift